How to be a Manager and a Leader?
Skip Ribbon Commands
Skip to main content

This system library was created by the Publishing feature to store pages that are created in this site.

How to be a Manager and a Leader?

courseType People Skills Courses

Course preview

No content to display

Show interest form

Please fill this form and you will get notified when a new session is available.

* * * * *
  terms and conditions.

*  required information

Contact PwC's Academy

Phone +352 49 48 48 4040

PwC's Academy
2 rue Gerhard Mercator
L-2182 Luxembourg
map & driving instructions

cancellation policies

general terms and conditions

Cofinancement de la formation: les nouvelles dispositions législatives 2018

Pour plus d'informations veuillez consulter notre article.

Ou directement : Lifelonglearning​​

Interested in a in-house workshop?

Please let us know if you are interested in organising this training course as an in-house training workshop.

Send us more information

Related courses

General course details


Being an effective team leader can entail responsibilities and skills which may be radically different from those which have until now served you in your career.

Guaranteeing high performance at team level, managing an organisation, training your peers and establishing trust, credibility and influence all require highly specific competencies.

This two-day course aims to provide managers with the skills to ensure sustainable performance within their teams.


By the end of this course participants will be able to:

  • set management priorities in accordance with the medium-term and long-term management cycle;
  • establish a management framework conducive to high performance;
  • foster relationships within teams and assign tasks based on individual development stages;
  • manage non-technical roles within their teams;
  • gain insight into their individual management style;
  • develop their teams through effective leadership;
  • establish relationships founded on trust and credibility;
  • provide useful feedback.


1) Managing performance

  • Outcome-related Performance Indicators (ORPI model)
  • Organisational benchmarks on performance

2) Management priorities

  • Scope of management responsibilities
  • Management priority cycles

3) Fostering relationships within teams

  • Team integration benchmarks
  • Assigning tasks based on individual development
  • Team-building techniques

4) Managing non-technical roles within a team

  • Cross-disciplinary roles within high-performing teams
  • Benchmarking non-technical roles

5) Leadership

  • Leadership styles (testing your individual leadership style)
  • Assessing individual development stages within your team and their leadership needs
  • Adapting leadership to individual development stages

6) Communication and relationships

  • Prerequisites for trust and credibility
  • Feedback techniques
  • Communicating effectively when faced with criticism 

Target audience

  • Experienced managers seeking to strengthen their leadership skills
  • Staff taking on management responsibilities in the near future
  • Newly promoted managers

Our Lead Expert



Christian Cruyplandt, can offer 15 years of training experience in the field of organisational and personal development. Over the years, he has been able to develop strong expertise in coaching teams and leaders, in designing and delivering training courses and in the field of change management.

Christian can rely on his experience as HR director, business unit leader and managing partner. He holds a master’s degree in psychology (ULB – 1987), MBTI certification (OPP Oxford) and has developed a tool designed to assess intercultural integration factors.

The "+" of the training

  • Encourage exchange and interaction between participants by placing them in practical situations allowing them to explore the various dimensions of leadership and build effective and achievable management strategies.
  • Offering high interactivity and placing participants in real-life management situations.
  • Participants are invited to define detailed objectives and to draw up a personal development plan.
  • Participants are invited to take part in a call a few weeks after the course to enable them to take stock of what has been achieved and to receive personalised support.

Useful Information 

Language : English

                   This training is also available in  French

Number of participants: limited to 12 participants, to ensure a high interactivity during the training

Duration: 2 days + a 1-hour telephone call three weeks after the course

© 2019 PricewaterhouseCoopers Academy S.à r.l. All rights reserved. "PwC" refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.
This website uses cookies to provide a personalized browsing experience and appropriate site functionality.
By using this site, you agree to our use of cookies as outlined in our cookies policy. More information