Effective writing skills save time, money and support clear communication. Professionals send and receive an average of 126 emails per day, making email the most commonly used form of communication in business.
A 2013 survey also revealed that 64% of professionals said email has caused tension, confusion, or other negative consequences for them and their colleagues.
As part of our highly practical Effective Writing Skills series, this course will tackle ensures you can communicate clearly and concisely.
At the end of the training, participants will be able to :
considered the specific challenges of communicating by email
identified and explored the reader’s needs
implemented the 6-step SUGAR model so that your emails are clear, concise and reader-oriented
prepared and committed to transfer the learning to your workplace
The 3 golden rules of using email
Email psychology - understanding email user needs
Implementing the SUGAR model:
Respecting cultural styles
Time-saving email models and structures
Putting it into practice
experience sharing and case studies, supported by a self-guiding coaching manual.
Feedbacks from participants
"This course met all my expectations. It also provided key useful insight of cultural differences.
Great dynamic and interactions, focus on practises."
"Complete and useful workbook.Good course materials."
This practice-oriented seminar is beneficial for :
Coordinated by Scott Levey, the training will be delivered by a highly-experienced writing specialist at Target Training GmbH. Target Training specializes in building communication and interpersonal skills and helping participants successfully apply what they have learned in the international workplace.
Language : English
This course is also available in French
Number of participants : limited to 12 participants, to ensure a high level of interactivity.
Duration : 1 day