Effective Writing Skills
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Effective Writing Skills

For clear and concise emails

courseType People Skills Courses

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Phone +352 49 48 48 4040
Mail pwcacademy@lu.pwc.com

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2 rue Gerhard Mercator
L-2182 Luxembourg
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Cofinancement de la formation: les nouvelles dispositions législatives 2018

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Ou directement : Lifelonglearning​​

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General course details


Effective writing skills save time, money and support clear communication. Professionals send and receive an average of 126 emails per day, making email the most commonly used form of communication in business.

 A 2013 survey also revealed that 64% of professionals said email has caused tension, confusion, or other negative consequences for them and their colleagues.
As part of our highly practical Effective Writing Skills series, this course will tackle ensures you can communicate clearly and concisely.


 At the end of the training, participants will be able to :

  • considered the specific challenges of communicating by email
  • identified and explored the reader’s needs
  • implemented the 6-step SUGAR model so that your emails are clear, concise and reader-oriented
  • prepared and committed to transfer the learning to your workplace


  • The 3 golden rules of using email
  • Email psychology - understanding email user needs
  • Implementing the SUGAR model: 

  • Respecting cultural styles
  • Time-saving email models and structures
  • Putting it into practice


  • Interactive presentations
  • awareness-building exercises
  • experience sharing and case studies, supported by a self-guiding coaching manual. 

Feedbacks from participants

  • "This course met all my expectations. It also provided key useful insight of cultural differences.
    Great dynamic and interactions, focus on practises."

  • "Complete and useful workbook.Good course materials."

Target audience

 This practice-oriented seminar is beneficial for :

  • all professionals looking to build their confidence and competence when taking notes and minutes.



Coordinated by Scott Levey, the training will be delivered by a highly-experienced writing specialist at Target Training GmbH. Target Training specializes in building communication and interpersonal skills and helping participants successfully apply what they have learned in the international workplace.


Useful information

Language : English
                   This course is also available in French

Number of participants : limited to 12 participants, to ensure a high level of interactivity.

Duration : 1 day

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