Crisis: An opportunity and a challenge

• Preparedness: How to prepare your organization to meet a crisis?
• Risk and Threat analyses
• Planning

Implementation and training

• Crisis Management: How to act the first most important hours?
• Mobilization
• Situation analyzes

Decision making

• Public Affairs, Investor Relations, Media Relations and  Public Relations
• Discussion: What do you understand as the most difficult area of Crisis Management

GUNNAR ANGELTVEIT,  Managing partner, G&A AS (Norway)

Gunnar has studied History, International Affairs and Crisis Management. He started his career as a news reporter in Norway’s national broadcasting company, NRK (1982-85).
In 1986-1993 he held several management positions in the Royal Ministry of Defence. He was Director General and head of the Press and Information department and the Press Spokesman for the Minister of Defence, Johan Jørgen Holst. He was also Head of the Governmental Crisis Communication Unit, Head of Communication in the Offshore Emergency Unit and a member of the Media at War Committee.
In 1994 he worked as a Senior Advisor at The Defence research Establishment on a classified Crisis Management Project.
In 1995-2001 he was Assistant Director at Stayer AS (Public Affairs, Public Relations and Crisis Management) and Senior Vice President in Kreab AS (Corporate Communication Counsellors).  In May 2001 he started what has developed into CCN AS were he is Managing Partner.
Angeltveit has worked both as a journalist, spokesperson and advisor. He has coordinated several incidents where there has been a massive national and international media interest involved. As an advisor he is participating in strategic planning, Public Affairs, Public Relations, Media Relations and Crisis Management. Mr Angeltveit is serving a wide variety of clients from Royal Ministries and other authorities via The Norwegian Police University College to different kinds of business.

One half day

The Healthier Institution

• How to find the red flags of fraud and corruption and deal with them in time
• Demystifying fraud and corruption
• What does it really cost organisations each year?
• Who can become dishonest, how and why?
• An interactive three-part "journey" through detecting the red flags in a financial payments stream, evaluating what this means and then raising them with the management
• "Beyond Compliance" - not just doing what is required but stepping up and making compliance count!
  Real examples - success stories (and a few failures!) from Financial, Industrial and Service sectors

NIGEL IYER, Hibis (UK, Norway)

Nigel Iyer is a founder member of the Hibis Group which has companies in the UK, Scandinavia and Australia. He dealt with his first fraud case while working for a UK firm of Chartered Accountants at the age of 16 before doing a joint honours degree in Computer Science and Accountancy at Manchester University (1982 – 1985) and then qualifying as an English Chartered Accountant (1985 – 1989). Following this he has worked almost solely with the prevention and investigation of fraud and corruption, first in industry, then with the London based company Network Security Management Ltd and for the past 7 years with the Hibis Group which he co-founded with Network’s former Chairman, Martin Samociuk. He has continuously developed and refined Hibis' Fraud and Corruption Management methodology into tools which are used in several major companies.
Nigel Iyer has performed numerous fraud and corruption risk reviews for multinational companies, uncovered major frauds where little or no suspicion existed and assisted senior management in the investigation of their incidents of fraud including cases of bribery, money laundering, theft of intellectual property and procurement fraud.
Nigel has developed Hibis' Fraud and Corruption Health Check based on a combination of manual and automated tests, brainstorming sessions and targeted research. In recent years this methodology has been used by Hibis (and Hibis' clients) to identify literally hundreds of “red flags" of fraud and corruption.
In 2005 and 2006 Nigel Iyer was part of a project team which included colleagues from the Hibis Group as well as members of the International Rating and Certification Agency, DNV, to develop and pilot what is arguably the first solicited rating process for resistance to Fraud and Corruption.
Nigel Iyer believes investment in prevention has a far greater return on investment than reactive investigation and therefore has invested considerable time in training financial controllers, auditors and Security Managers to use fraud risk identification techniques and develop fraud profiles. The book "Fraud Resistance – a practical guide" (SIRCA 2003) co-authored with Martin Samociuk, and “Fraud and Corruption – Prevention and Detection” and “The Tightrope – a story of fraud and corruption” (Gower 2007) represents some of the latest thinking today.
Nigel Iyer is a popular lecturer and holds regular training sessions on fraud for Business Schools, Institutes of Internal Auditors and Security Professionals, various State Authorised Auditors Associations and major corporations.  He is also completing a Masters Degree in London specialised in the use of film and multimedia in developing effective fraud and corruption awareness training programs.

One half-day

Market abuse has become a major issue in recent years. There are three reasons for this: the ‘pumping’ of shares over the internet’, the successful criminal prosecutions of insider dealing in three major high profile cases, and a change in the way market abuse is regulated resulting in a relatively aggressive and proactive stance on this by the Financial Services Authority.
Whilst previously, market abuse was a neglected area, this is unlikely to be so in the future. It is the purpose of this session to look at the theory and issues underpinning stock market efficiency, why this is so important, and why market abuse, of which insider dealing one form, is often dismissed as a victimless crime but is, and should be, punished so severely.

A representative of the CSSF (to be determined) will give an overview on the Luxembourg perspective on the subject.

Professor PAUL BARNES, Ph.D., M.A., M.Sc. Nottingham Business School (UK)

Paul Barnes is Professor of Fraud Risk Management and Director of The International Fraud Prevention Research Centre at Nottingham Business School. He is a Chartered Certified Accountant (although not practising) with degrees in management science and history and a Ph.D. in economics. He is an academic member of the Association of Certified Fraud Examiners and is the author of their UK edition of the Fraud Examiners Manual. He is also a member of the U.K. Fraud Advisory Panel and a member of the editorial board of the Journal of Forensic Accounting.
Paul’s main research interest is in stock market abuse and insider dealing and is the author of ‘Stock market efficiency, insider dealing and market abuse, to be published by Ashgate later this year.

One half day

Current Trends in Suspicious Activity - A UAE perspective!

• Hawala
• Jamila
• Trade-based Money Laundering
• Terrorist Financing
• New Threats

Current Trends in Suspicious Activity - A Far East perspective!

• AML and CTF regulatory position in the Far East
• The formation of National Competency Standards for MLROs and Compliance Officers
• A growing concern – trade based laundering (with examples)
• Use of the banking system for terrorist activity

DAVID CAFFERTY Al Khaliji Bank (Qatar)

Former regional Director (Middle East), International Compliance Association
David Cafferty has over 20 years experience in the fields of accounting, corporate governance, financial crime, compliance, and anti-money laundering. A UK police-trained financial investigator and fraud examiner, he is also a Chartered Management Accountant and a Certified Fraud Examiner.
A Forensic Accountant by profession, David is a member of the Chartered Institute of Management Accountant’s (CIMA), Technical Advisory Group (specialising in financial crime and money laundering); a member of the UK Consultative Committee of Accounting Bodies (CCAB) Money Laundering Working Group; a  member of the Association of Certified Anti-Money Laundering Specialists, a member of the Institute of Money Laundering Prevention Officers; a member of the International Compliance Association; a member of the Association of Certified Fraud Examiners; and a member of the UK Fraud Advisory Panel. He is also a member of the European Corporate Governance Institute and is registered as an “expert” with the Abu Dhabi Chamber of Commerce and Industry.
He is an international speaker on subjects relating to corporate governance, financial crime, compliance, and money laundering and a regular contributor to journals, magazines and newspapers on the same subjects. He has appeared on television in the UK and overseas as a subject matter specialist and has written a number of books in relation to Fraud Risk Management and Anti-Money Laundering, as well as developing a Fraud Risk Management Model which was recommended for use by the United Nations.
His professional activities includes 5 years with the third largest Fraud squad in the UK and a number of years acting as a trainer, investigator and consultant in the fields of corporate governance, financial crime, compliance, and money laundering.
Specialist assignments include criminal cases of serious or complicated frauds, while civil cases encompass matrimonial disputes, personal injury, taxation, commercial disputes, and insurance accounting in relation to claims for business interruption and increased costs of working as well as fidelity claims. Industry experience includes local and central government, law enforcement (in the UK and Overseas), professional bodies, oil and gas, communications, IT, energy, hospitality, manufacturing, construction, financial services, banking, leisure, and transport.
Assignments and speaking engagements have seen David working in many countries around the world and, for example, assignments in 2007 included visits to Zambia, Botswana, Lebanon, South Africa, Poland, UK, Malaya, Singapore, Turkey, Saudi Arabia, UAE, and the Philippines.
David is currently a Senior Principal in the Group Governance Department of in Doha, Qatar, and is responsible for the development of the Bank’s Financial Crime Prevention strategy.

ANDREW GLOVER International Compliance Association (UK)

Andrew is the Global Head of Education and Training for the International Compliance Association. He began his career in the UK Financial Services sector in London in 1986 and moved into the Compliance arena in 1989, subsequently holding both the Compliance Officer and Money Laundering Reporting Officer Controlled Function positions in the UK.
 
In 2003 Andrew formed, and now chairs, the Money Laundering Reporting Officer's Discussion Group (MLRODG).  The aims of the MLRODG are to provide a focal point for MLROs to ensure that they remain up-to-date in a constantly changing environment, to collectively comment on industry developments and to share concerns, best practice and solutions.
 
On the management side he is responsible for the ICA Course Directors who ensure the continual development of the AML, Compliance and Financial Crime prevention programmes offered by the ICA around the world. He is also responsible for the development of new initiatives and areas of operation for the ICA, such as the recent appointment of ICA as Lead Training Provider by the Government of Singapore in the 6 areas of Compliance. In addition to writing the course materials and presenting on workshops both nationally and internationally, he has also been a visiting lecturer at the Manchester Business School, part of the University of Manchester, on their MBA in Wealth Management.

One half-day

The new perspective on risk :

The evolution of emerging financial crimes online

• How we got here; the evolution of e-money and social networking.
• Facebook; what is the true value of unvalidated data?
• Second Life; an exploration of how it works and what the risks are today.
• The future; how the internet might evolve, what types of services may emerge and how criminals might exploit these.
• Fighting evolving financial crimes; the skills, tools and scope required to meet this challenge in a changing online world.

Embedding a Risk Management Culture - Lessons from Aviation

If you think safety is expensive ... try having an accident!  "Lessons from Aviation" illustrates how a new way of looking at risk can reap genuine rewards.  A risk-based approach does not mean risks should not be taken and having robust procedures in place doesn't necessary guarantee success.  A look at the aviation industry can help you re-appraise the way you look at your business. A dynamic presentation you cannot afford to miss.

Mark Johnson and Nicole Svatek

MARK JOHNSON – Chairman, TRMG (UK)

Mark has been involved in various areas of risk, security, fraud, credit management and revenue assurance since the late 1970s.  He was formerly engaged as the Head of Fraud Control at Cable & Wireless plc, and was subsequently responsible for specifying several of the industry’s telecom fraud management solutions. 
Since 1997 Mark has provided services to both operators and vendors through his own business, which is now part of the Telecom Risk Management Group of companies (TRMG).  He now spends most of his working time designing anti-fraud software solutions and investigating emerging fraud and revenue threats in emerging services and virtual communities.
Mark has delivered training and awareness sessions, or other consultancy support, on the topic of virtual community cybercrimes to or on behalf of the City of London Police Economic Crime Dept., a number of EU Finance Ministries (on behalf of Europol), the UK Institute of Chartered Accountants, the Fraud Advisory Panel, the Florida Department of Law Enforcement, a number of banks and telecom industry associations.

NICOLE SVATEK - BakerPlatt (UK)

An associate of BakerPlatt, Nicole is also the Chairman of the Royal Aeronautical Society CRM Group and Member of the Advisory Panel.  Formerly the Head of Human Factors at Virgin Atlantic Airways.  Nicole's remit included flight crew, cabin crew and engineering Human factors programmes and all internal HF accident and incident investigations.
Nicole consults to financial services firms on human factors in risk management.

One half day

The premises of PwC ACADEMY located 400, route d’Esch, Z.I. Cloche d’Or, Luxembourg-Gasperich.

An invoice will be sent to you at the end of the training.

For organisational purpose or in case of absolute necessity, we reserve the right to delay or cancel training events. In such cases, participants will be advised at the latest five business days before the event.

Any cancellation should be communicated in writing at the latest five business days before the event. Thereafter, full fees will be invoiced. Substitution of one participant by another is possible and can be done at any time upon written notice.

An attendance certificate will be sent to participants.

The modules described here can be organised in your premises or can be adapted to your specific needs. Do not hesitate to contact us if you are interested by tailored solution.

Registration fees are eligible for State co-financing in accordance with the legislation relating to the support and development of continuing vocational training. PwC ACADEMY is authorised as a provider of continuing vocational training under registration number 94523/C.